Privacy Policy
Last Updated: April 14, 2025
1. Introduction
Thank you for choosing TCGrader ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with the policies and practices described in this document, please do not use our Services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, username, password, and profile information
- Trading Card Information: Photos, descriptions, and details of cards you upload for grading
- Payment Information: Billing address and payment method details (processed securely through third-party providers)
- Communications: Messages, support tickets, and feedback you send us
- Marketplace Activity: Listings, purchases, sales, and transaction history
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages viewed, features used, search queries, and interaction patterns
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI grading services
- Process transactions and facilitate marketplace activities
- Communicate with you about your account, orders, and updates
- Personalize your experience and provide recommendations
- Detect, prevent, and address fraud, security issues, and technical problems
- Enforce our Terms of Service and Community Guidelines
- Analyze usage patterns and improve our Services
- Comply with legal obligations and protect our rights
- Send marketing communications (with your consent)
5. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
You may request deletion of your account and personal data at any time. However, we may retain certain information as required by law or for legitimate business purposes.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent for data processing
- Opt-Out: Opt-out of marketing communications
To exercise these rights, please contact us at privacy@tcgrader.com
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security audits and testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.
10. Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
14. Data Protection Officer
For users in the European Economic Area (EEA), you may contact our Data Protection Officer at dpo@tcgrader.com
15. Complaints
If you believe we have not complied with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with your local supervisory authority.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Last Updated: April 14, 2025